Note:

Sync Settings in video applications

Effective with the December 10 2018 release (Premiere Pro 13.0.2), the Sync Settings architecture has been updated. This means some changes to the workflow for Premiere Pro, After Effects, and Media Encoder:

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• The option to clear Sync Settings via Creative Cloud is no longer available (previously accessed through Manage Creative Cloud Account).
• Sync Settings are available in current and recent versions of Premiere Pro:
  • Select Sync Settings from the Start screen on macOS and Windows.
  • Within the application on Windows you can also select File > Sync Settings. On macOS select the Premiere Pro menu and then either Sync Settings (if there are currently no synced settings) or your Creative Cloud account email (if you have existing synced settings).
• Sync Settings are no longer available in Premiere Pro CC 2015 (9.0.2) or older. To use Sync Settings, please update to a more recent version.

For information on sync settings in After Effects and Media Encoder, see:

When you work with Adobe® Premiere® Pro on multiple machines, managing and syncing preferences, presets, and libraries between them can be time-consuming, complex, and error-prone.

The new Sync Settings feature lets you sync your general preferences, keyboard shortcuts, presets, and libraries to the Creative Cloud. For example, if you use more than one computer, the Sync Settings feature helps keep settings synchronized across machines.

You can also download and use settings on a computer that contains a copy of the software licensed to a different user. This feature lets multiple users work with their own personal settings on the same computer. For example, freelance editors working during different shifts in a post-production facility.

You can sync using your Adobe Creative Cloud account. The settings get uploaded to your Creative Cloud account and then get downloaded and applied on the other computer. After the settings are applied on the other computer, initiate the sync manually. This does not happen automatically, and it cannot be scheduled.

On first launch, you can initiate the sync by selecting Sync Settings from the Start screen. Or you can select File > [your Adobe ID] > Sync Settings Now (Windows) or Premiere Pro > [your Adobe ID] > Sync Settings Now (macOS).

The Adobe ID associated with the product's license is used to identify the user. If you haven't already created and uploaded settings for this application, the local settings are uploaded to the cloud by default.

Note:

Before initiating sync, ensure that you have upgraded the Creative Cloud desktop application to the latest version and you are logged in with your Adobe ID.

You can choose to sync the settings from a different Adobe ID instead of the Adobe ID associated with the product license used on the computer you're working on.

To use a different Adobe ID to sync the settings, select Use Settings From a Different Account from the Start screen. Or select File > [your Adobe ID] > Use Settings From a Different Account.

Enter the Adobe ID and password. The settings for that Creative Cloud account are downloaded and applied, and the user name appears in the Start Screen.

You can clear all settings and revert to default settings. Select Edit > [your Adobe ID] > Clear Settings.

Note:

If you select Clear Settings while a project is open, Premiere Pro saves and closes the current project to proceed.

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The Preference dialog box lets you specify the sync setting options. For example, you can choose to have only keyboard shortcuts stored in the Creative Cloud, and not sync the other preferences and settings on a computer.

The Preference dialog box also lets you choose what to do when a sync conflict occurs.

To specify what gets synchronized, Select File > [your Adobe ID] > Manage Sync Settings. Or open Sync Settings in the Preferences dialog box (Edit > Preferences > Sync Settings).

Note:

To sync your settings successfully, change the settings only from within the application. The sync settings feature does not sync files manually placed in the preferences folder location.

Select the options to sync preferences and settings. Synchronizable preferences are not dependent on computer or hardware settings.

• Preferences/Settings
• Workspace Layouts
• Keyboard Shortcuts

Note:

Keyboard shortcuts created for Windows only sync with a Windows computer. Mac OS keyboard shortcuts only sync with a Mac OS computer.

When you initiate a sync, the modification date between the local settings and the settings stored in the Creative Cloud is compared. If modification dates do not match, a sync conflict is detected.

You can specify what action to take when a sync conflict occurs by selecting from the following:

• Ask My Preference
• Always Upload Settings
• Always Download Settings

When you select Ask My Preference, the Sync Settings dialog opens, prompting you to upload or download your settings.

Upload Settings: Syncs settings from your computer to Creative Cloud.

Download Settings: Syncs settings from Creative Cloud to your computer, overwriting the local version with the Creative Cloud version of settings.

Select this preference option to clear the sync settings every time you quit Premiere Pro. On next launch, the default settings are used.

Your Adobe Creative Cloud account comes with online storage that makes your files available to you anywhere and on any device or computer.

Premiere Pro lets you auto-save your projects directly to your Creative Cloud-based storage, letting you save backups of your projects to a secure and accessible storage environment.

Choose Auto Save in the Preferences dialog, and select Save Backup Project To Creative Cloud.

When Premiere Pro auto-saves a project, a directory named 'auto-save' is created in your Creative Cloud online storage. All the backed-up projects are stored in the 'auto-save' directory.

You can access your backed-up projects from the Files tab of your Creative Cloud desktop application. Or you can access the files from your Creative Cloud account on the Web.

Each major version of Premiere Pro has its own copy of settings files. For example, Premiere Pro CC 7.x uses a '7.0' directory to store the settings file while the 2014 version of Premiere Pro CC uses a '8.0' directory.

When you upgrade to the latest version from Premiere Pro CC 7.x, your sync settings are automatically migrated to the new version.

Select Sync Settings or Use Settings From A Different Account from the Start screen or the File > Sync Settings menu. All the settings files from the '7.0' directory are automatically copied to the '8.0' directory.

Important notes:

• The '8.0' directory is created on the Creative Cloud server only after you sync settings for the first time. When you sync settings for the first time, you can notice a delay in syncing because all the settings from the “7.0’ directory are copied to the “8.0” directory.
• Before you customize any local settings like adding new keyboard shortcuts or workspaces, sync your settings at least once on one of your computers. Doing so ensures that you don’t lose any changes to your settings during auto-migration of settings from the previous version.

Premiere Pro crashes. We’ve all been there. It’s 11pm at night. you’re banging your head against your battered and weary keyboard. Your deadline was 5 hours ago… “Why, oh why won’t you Export?!”

It’s not much fun. But these are the times you expand your technical knowledge (or envisage your entire adult life’s work as a video professional come hurtling towards the ground). As I’ve been here more often than I’d like to think, I feel it’s my responsibility to share my learning’s from the last 10 years of working with NLEs.

We’ve come a long way

Things have come a long way since the heady days of Final Cut 4.5 (the biggest novelty was that you could cut HD video content) where my career began. Fundamentally though, the way some NLEs work (including Premiere Pro) hasn’t changed that much. Essentially, your video content is stored on a drive, you create a sequence of content referencing those video files, and you export that with all the effects, transitions, and fancy moving graphics you could wish for.

Because of that, many of the problems you’ll face will fall into a category of Premiere Pro software error, dependent software error (e.g. plug-ins) or hardware failure. The key is figuring out which one it is and how the hell you get around it.

Here are a few of the common reasons why Premiere Pro crashes and how I fixed them. I would point out though, I’m not a computer engineer and I can’t guarantee these pointers will fix your issue. I’m merely an experienced editor with a lot of hours in front of “Premiere Pro CC has quit unexpectedly” screens.

When did you last update?

First up is the Premiere Pro version you’re working with. Bugs can be resolved just by simply updating PP to the latest version. This can resolve some Premiere Pro crashes, but this, too, can create problems. One recent example, where PP’s media management tool would unexpectedly delete video files from their original hard drive location, left many editors scratching their heads (and reaching for their back-ups).

As general advice, never update Premiere Pro (or your Operating System) mid-project unless there’s a specific reason for doing so. Before I upgrade, I usually leave enough time for the guinea pigs out there to find the niggles and bugs in the latest versions and report them.

In some cases, though, an update to Premiere Pro can be the only way to fix the problem that you’re having. In that case, make sure you back-up your sequence and media and make note of the exact version of Premiere you are currently using. A system snapshot backup system (something like Time Machine on a Mac) is great for this. Then try updating Premiere. If that doesn’t work, or creates more problems for you, you can always roll back to a previous version. But only if you keep a separate copy of your sequence and media, and if you know exactly which version of Premiere you were running first.

Trash your preferences

This is great for fixing a wide range of different issues and will often be the first port of call if something seems amiss in PP. Trashing preference basically means resetting PP to factory settings. By trashing preferences, you remove a lot of the preferences you may have changed in the program, so do make a note of any customizations you want to keep.

To do this, press Option (Mac OS) or Alt (Windows) while launching Premiere Pro. When you see the splash screen, release.

You can reset the preferences and the plug-in cache at the same time by holding down Shift-Option (Mac OS) and Shift-Alt (Windows) on launch and letting go when you see the splash screen.

When the Welcome Screen loads, if you see a list of your previous projects, the preferences weren’t correctly reset.

Change your codec

If you’re cutting on a Mac, Premiere Pro’s standard “I-frame only MPEG” codec used for all sequences by default, may well not be the most stable choice you could use. Whilst this only affects playback when you’re editing, I have found changing this to a ProRes format has solved many Premiere Pro crashes in the past.

To do this, go to Sequence> Sequence Settings and the Preview File Format drop-down. If this is greyed out, switch the Editing Mode drop-down to Custom (make sure all the other variables stay the same when you change, though). From the Preview File Format drop-down, select one of the ProRes formats. As a guide, ProRes LT is sufficient for most purposes. If you’re working on content for broadcast and want a more accurate vision of what you’re creating, you could select ProRes 422.

If you’re working on detailed effects work, you may wish to use ProRes 444 instead, although this may cause considerable strain on your machine and will use more hard drive space.

Check your plug-ins

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If Premiere Pro crashes on open, it could well be a plug-in issue. The crash occurs because PP is trying to load the plug-in, but for some reason, it’s not compatible with that version of PP. To figure out if this is the case, copy the contents of your plugins folder to a safe place.

On a Mac, the folder is located at /Library/Application Support/Adobe/Common/Plug-Ins/

And on a PC it’s located at C:Program FilesAdobeCommonPlug-Ins

You could perhaps create a new folder on your desktop. If you can now open PP without a crash, you’ve found the culprit. Simply reintroduce the plug-ins one by one back into the plug-in folder, until you find the offender. Once found, it’s best to resolve with the plug-in’s developer. Since they usually have to release a new build for each version of Premiere Pro, crashes can occur because the plug-in isn’t up to date.

Another issue relating to plug-ins can happen during export. If Premiere Pro crashes during export, this may well be related to an incompatible plug-in. If this is the case, a good starting point is disabling all third-party plug-ins on your clips in your sequence and seeing if you can export. A quick way of doing this is to duplicate the sequence, right click, select Remove Attributes and select the plug-ins.

If you can export, then you’ve found the root cause. To diagnose the offending plug-in, you will need to go through your original sequence and disable each instance of the plug-ins one by one until you find the offending one. In my experience, I’ve found that plug-ins that use the GPU tend to be the most buggy. If I’m having issues during export (or playback for that matter), I tend to ensure that the plug-ins are set to not use GPU.

Disable your GPU

Whilst GPU support has been somewhat temperamental in the past, I’ve currently found that Premiere Pro CC support has become much more stable. It’s worth bearing in mind, though, if you do keep having crashes during playback. To disable GPU usage during playback (or render) go to File>Project Settings>General. Set the Renderer to Mercury Playback Software Only.

Then go to Sequence>Sequence Settings and uncheck the Composite in Linear Color checkbox.

It’s also worth disabling any additional video output you have from Premiere Pro. This is done by going to Premiere Pro CC>Preferences>Playback and unchecking the Enable Mercury Transmit option.

Further to this, if your exported video appears glitchy or you find unexplained green frames appearing, this could be due to a failing or overheating GPU. Usually, the GPU or the entire computer will need replacing. If you’ve isolated your issues to the GPU, I would recommend searching for diagnostic tests for your particular model

Check your I/O devices

Video and audio interfaces can also be the root of Premiere Pro crashes. One thing I’ll do if PP keeps crashing is to disconnect my I/O device. If this improves stability, you’ve found your cause. Make sure you’re running the latest drivers and your devices’ firmware is current.

Is your hard drive up to it?

A common but obvious cause of a slow-down or crash in Premiere Pro can be the hard drive(s) attached. If playback skips frames and struggles, start by knocking the resolution down to a quarter in the playback window.

I advise only using either a RAID or SSD for the most reliable playback of media when editing. Cheap external hard drives (even USB 3) are not suitable to run multiple streams of media or 4K video. USB 3 or Thunderbolt only refers to the type of cable connecting the drive to the computer. Ensure the actual hard drive(s) inside the enclosure are fast enough for your content.

What file formats are you using?

In a similar vein to hard drives, the actual format in which the media was recorded on the camera can be an underlying issue to PP struggling to play back or crashing. A codec like XAVC-L (Long GOP) is a highly efficient codec, meaning that the video files are smaller but require more processing by PP to playback. To get around this, I advise transcoding these files to ProRes before editing with them or using PP’s inbuilt Proxy tool which can automatically manage this for you.

Do you have enough RAM?

Another general issue with Premiere Pro slowing down and stopping can be not enough RAM available. Whilst applications are supposed to release RAM when no longer using it, sometimes this doesn’t happen. I tend to always run a monitor like atMonitor in the background so I can see what’s going on. Your operating system will also have simpler tools to view RAM usage.

If your machine is slowing down and the RAM is full, you can purge all the unused RAM. But if you’ve only been working on Premiere Pro, it’s possible that it’s the only one using that RAM. So purging it isn’t really going to solve anything.

Here’s how to do it on a Mac:

• Launch Terminal (From the Finder hit ⌘ + Space Bar and type Terminal. Or launch from the macOS LaunchPad).
• Once Terminal has loaded, type Sudo Purge
• Enter the system password

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What next?

We’ve got more articles like this on Premiere coming soon!

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This is by no means a definitive list of issues that you’ll encounter in your career as an editor. Every system is different with different hardware and software interacting with each other. Adobe does a fantastic job of testing and refining. In my opinion, PP is now more stable and reliable than it’s ever been before. But crashes will still happen and there are a million different causes. Hopefully, by overcoming them and sharing the solutions, we can all help to become better, more efficient editors.

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If you’ve got any tips that might help, feel free to leave them in the comments.